Joensuun Elli

Student Housing Company Joensuun Elli

Merimiehenkatu 30
80100 Joensuu | Map »

Tel. +358 13 337 7800

E-mail: kodit(at)joensuunelli.fi

Office opening hours:
Monday - Friday	10 am - 3 pm

Maintenance (evenings and weekends only urgent matters)
013 337 7200

Frequently asked questions

APPLICANTS

Who can apply for Elli accommodation? When can I apply for accommodation? Will accommodation be rented to a post-graduate student? How will I be informed about accommodation? Is heating, water and electricity included in the rent? When will I receive information about accommodation? I have sent an application but only received an automatic reply. What should I do?

MAINTENANCE, FAULT AND INTERFERENCE

I locked myself out of my flat. What should I do? The bulb of my ceiling light burned. Will Elli fix it? There’s no fire detector in my flat. Whose job is it to get one? There’s no electric power coming to my room / the wall sockets / my computer. What should I do? How should I go about getting my dishwasher / laundry machine installed? A guest broke a window in my room. What should I do? Why hasn’t the fault I reported been repaired right away? The lawns /the clearing of snow have long been neglected in our location, and so has the cleaning. Where can I report it? The washing machine in the laundry room of my building is out of order. What should I do?

HOUSING AND MOVING OUT

How long can I live in the flat? Does Elli provide the firewood for the grills in common use? My neighbour is making a riotous noise. What should I do? Can pets be kept in the flats? Is smoking permitted on the balcony of the flat? Can I take my old useless sofa to the waste collection shed? Someone’s been to my flat in my absence. Who could it have been? Where can I do my laundry and how much does it cost? Where do I return the key when I move out? Can I smoke in my room/apartment? If I accept an offer from Agust 1st, can I move in later than that?

ELLINET

My internet connection is not working. Who do I contact? Where can I get a network card/modem? How can I easily test if my network card/connection is working? What are the settings for an ADSL modem? Can I play online games on the Joensuun Elli network? Is the network moderated? What is the email proxy address? Which news server can I use? Which IRC server can I use? Can you provide me with a public IP address? Who should I contact when my internet connection is not working? I have ordered ElliNet and the connection type is ADSL - can I bring my own ADSL modem from my home country?